Privacy policy

At Filip Group, your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect your privacy when you visit our website filip-group.com and engage with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect two types of information from our users:

  1. Personal Information: This is information that you provide directly to us when using our services, making a purchase, or interacting with our website. This includes:

    • Name

    • Email address

    • Shipping and billing address

    • Phone number

    • Payment information (such as credit card details)

    • Other information you may provide when placing an order or communicating with us.

  2. Non-Personal Information: This is data that is collected automatically when you interact with our website. This includes:

    • IP address

    • Browser type and version

    • Pages visited

    • Time and date of visits

    • Referring/exit pages

    • Other technical data related to your interaction with our site, such as device information and cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders: Your personal and payment details are necessary for completing and shipping your orders.

  • To improve our website and services: We use non-personal information to analyze usage trends, optimize website functionality, and ensure a better user experience.

  • To communicate with you: We may send you order updates, promotional emails, or other communications related to our services or offers. You can opt out of promotional emails at any time.

  • To maintain security: We use the data to prevent fraudulent activities, monitor for security threats, and protect both your and our interests.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as pixels and web beacons) to track activity on our website. Cookies are small files stored on your device that help us enhance your experience, analyze trends, and collect information for advertising purposes.

  • Essential Cookies: These are necessary for the basic functioning of the site (e.g., remembering your shopping cart).

  • Analytical/Performance Cookies: These cookies help us understand how visitors interact with our site, so we can improve our services and content.

  • Advertising Cookies: These are used to serve targeted ads to users based on their browsing behavior.

You can manage cookie settings through your browser settings or use third-party tools to block or delete cookies. However, disabling cookies may affect your experience on the website.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers to assist with the operation of our website and business, including:

  • Payment processors: To securely process payments (e.g., credit card companies, PayPal).

  • Shipping providers: To fulfill and deliver your orders.

  • Marketing partners: To send promotional offers or newsletters (only if you’ve opted into marketing communications).

  • Analytics services: To improve our website’s functionality and user experience (e.g., Google Analytics).

We require these third parties to maintain the confidentiality and security of your personal information and to use it only for the purpose of providing services to us.

5. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption for payment transactions and storing sensitive information in secure systems.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We recommend that you take precautions to protect your own information, such as using strong passwords and logging out of your account when finished.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes (e.g., tax, legal, or accounting obligations).

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding the personal information we collect, including:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You can update or correct your personal information if it is inaccurate or incomplete.

  • Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions in the email or by contacting us directly.

If you wish to exercise any of your rights, please contact us at info@filip-group.com.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We encourage you to review the privacy policy of every site you visit. We are not responsible for the privacy practices of third-party sites or services.

9. International Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, and stored in, the United States, where our servers are located. By using our website and providing us with your information, you consent to the transfer and processing of your data in the United States.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business operations. When we update the policy, we will post the revised version on this page and update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Filip Group LLC
Email: info@filip-group.com
Phone: +1 (917) 971-0714
Address: 1 Park View Ave, Jersey City, NJ 07302

Last Updated: 11/15/2024