FAQ

How do I contact customer service?

You can email us anytime at support@filip-group.comand should expect a reply within our office hours: Monday - Friday, 9 am - 5 pm ET. Response times may be impacted by nationally observed holidays.

How does Filip Group ensure fresh delivery for perishables?

We offer swift, reliable shipping tailored to meet the needs of our customers:

Same-Day Dispatch for Perishables: Orders placed by 3:00 PM (EST) will ship the same day for next-business-morning or afternoon delivery.Next-Day Dispatch for Afternoon Orders: Orders placed after 3:00 PM (EST) will ship the following business day for morning, afternoon, or evening arrival.Extended Shelf Life Items: Non-perishable items ship the same day for orders placed by 3:00 PM (EST), or the next business day for orders placed after 3:00 PM. Expect 1-5 business days for ground shipping.

How can I guarantee the best delivery timing for my order?

Simply check your available shipping options at checkout to choose the best timing for your delivery. For fresh, perishable items, early delivery options are always recommended.

Can I change or cancel my order?

If your order has not been processed and you contact support@filip-group.com or call +1 971 0714  before 3pm ET, Monday - Friday, we will try our best to accommodate your request to modify items or quantities on your order.

Can I return my order?

We guarantee that the products we ship are top quality so when you receive your order please immediately inspect and store with care.  For shelf-stable products, if any item(s) you received does not match what you ordered, please contact support@filip-group.com or call +1 971 0714 for assistance.

Do you have wholesale pricing?

  1. We work with all food and event industry professionals. Please fill out the form located at Exclusive and a member of our Sales team will reach out directly.

Caviar FAQs

How should caviar be stored?

Caviar should be stored in the refrigerator at 0-4°C (32-37°F) to preserve its freshness.

How long can I keep my caviar?

An unopened tin of caviar typically lasts 3 weeks to a month. For the best experience, consume as soon as possible.

What are good drink pairings for caviar?

Caviar pairs wonderfully with champagne, vodka, or dry white wine. Non-alcoholic options like sparkling water or NA spirits also complement caviar's flavors. Drink responsibly!

How can I tell the quality of my caviar?

Quality caviar should have intact, shiny pearls that are not oily, and should easily separate without breaking.

What is the difference between caviar and roe?

"Caviar" refers specifically to salted sturgeon eggs, while "roe" includes eggs from other fish, like trout or salmon.

Truffle FAQs

What are truffles?

Truffles are rare, aromatic fungi that grow underground, typically near tree roots, prized for their unique and intense flavor.

Why are truffles so expensive?

Their rarity, the difficulty of cultivation, and the need for trained animals to harvest them all contribute to their high cost.

How do I store fresh truffles?

Wrap truffles in a paper towel, place them in an airtight container, and refrigerate. Change the towel daily and use it within a week for best quality.

What are some common ways to use truffles in cooking?

Use black truffles throughout cooking, while white truffles should only be used as a finishing touch, shaved over dishes like pasta or risotto.

How can I identify real truffle products?

Look for labels that specify "real truffle" or "natural aroma" and list the percentage of truffle content to ensure authenticity.

Wagyu FAQs

 What makes Japanese Wagyu special?

Japanese Wagyu is renowned for its exceptional marbling, tenderness, and rich flavor. A5 Wagyu, in particular, has the highest degree of marbling, making it a truly luxurious cut.

What is the best way to cook Wagyu?

Wagyu is best cooked medium-rare to preserve its rich, buttery texture. It can be seared, grilled, or even served raw in dishes like tartare.

How do I know the quality of my Wagyu?

Our Wagyu comes with a Certificate of Authenticity (COA) that details the prefecture, age, and other factors ensuring its premium quality.

 What wine pairs well with Wagyu?

A dry red wine, like an aged Cabernet Sauvignon or Shiraz, is an ideal match for Wagyu's rich, buttery flavor.

Why is Wagyu so expensive?

The high cost is due to its labor-intensive farming process, the specialized feed given to the cattle, and the limited supply of authentic Japanese Wagyu.

Foie Gras FAQs

What is foie gras?

Foie gras is a delicacy made from the liver of a specially fattened duck or goose. Known for its buttery, melt-in-your-mouth texture, it is a symbol of French gourmet cuisine.

How is foie gras produced?

Traditionally, foie gras is produced by a process called "gavage," where ducks or geese are fed a nutrient-rich diet to promote liver growth. Ethical practices vary by farm.

How should foie gras be served?

Foie gras can be served cold on toast or brioche, or lightly seared. It pairs well with fruits, nuts, caviar, or wine, and is often enjoyed as part of a luxury tasting menu.

What are common foie gras products?

Foie gras is available as whole pieces, mousse, pâté, or a reformed block. It can be served fresh, canned, or jarred.

Is foie gras production ethical?

The ethical concerns surrounding foie gras production stem from traditional methods, but farms using humane, sustainable practices exist. Always check for certifications and ethical sourcing.

Seafood FAQs

What is Japanese Uni?

Uni is the edible gonads of sea urchins, known for its creamy texture and umami-rich flavor. Japanese uni is considered some of the best due to its sweetness and delicate flavor.

How should I prepare King Crab legs?

King Crab legs are pre-cooked and simply need to be reheated by steaming, grilling, or baking. Serve with melted butter for a delicious treat.

What’s the difference between King Crab and Snow Crab?

King Crab has a larger size, sweeter, firmer meat, while Snow Crab has a more delicate texture and slightly brinier taste.

How should I use uni in cooking?

Uni is often enjoyed raw as sushi or sashimi, but it also pairs beautifully with pasta, risotto, or as a topping for rice dishes.

How do I store Uni and Crab products?

Store Uni and crab meat in the refrigerator and consume within a few days. You can freeze crab meat to extend its shelf life.